Orders & Shipping

How do I place an order? Browse our collection, select your product and check out securely through our La Bêtise online store. You'll receive an order confirmation email right after purchase.

How can I track my order? Once your order ships, you'll receive tracking information via email so you can follow your delivery every step of the way.

Can I change or cancel my order after placing it? If your order hasn't shipped yet, contact us at sales@prospaire-official.com as soon as possible and we'll do our best to accommodate changes or cancellations.

Returns

What is your return policy? We offer a 30-day satisfaction guarantee. You have 30 days after receiving your item to request a return.

What condition does my item need to be in to qualify for a return? Your item must be new, sealed, unworn, unused and in its original packaging with proof of purchase.

How do I start a return? Send us clear photos of the item and your request at sales@prospaire-official.com. If approved, we'll send you a prepaid return shipping label with instructions on where to send your package. Returns sent without prior authorization will not be accepted.

Is there a fee for returns?

• U.S. returns: A $10 prepaid return shipping fee applies and will be deducted from your refund.
• Canadian returns: Fees vary by location. We'll confirm the cost before issuing your label. You may also arrange your own return shipping with a carrier of your choice.

What items are non-returnable? For hygiene and safety reasons, we can't accept returns if:

• The adhesive shows signs of use or wear
• The original packaging or protective case is missing
• Proof of purchase can't be provided
• The item was purchased as final sale
• The item was received as a gift, promotional item, giveaway or gift card

What if my item arrives damaged, defective, or incorrect? Please inspect your order upon arrival and email us right away at sales@prospaire-official.com with your order number and clear photos of the item and packaging. We'll evaluate the issue and arrange a free replacement or exchange.

How do exchanges work? For the fastest service, we recommend returning your original item (new and unworn) and placing a new order for the correct item once your return is approved. If you received the wrong or a damaged item. We'll cover return shipping at no cost to you.

When will I get my refund? Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days pass after approval with no refund, contact us at sales@prospaire-official.com.

Sizing & Fit

What size should I order? La Bêtise uses a single, versatile one-size-fits-most design that comfortably adapts to A through E cup sizes (DD–E coverage depending on desired fit), thanks to our ultra-thin, contour-following material. No sizing guesswork needed.

What's the difference between AIRLight and the Made Without Latex line?

• AIRLight | Skin-Safe Adhesive Nipple Covers: Best for loose-fitting or relaxed clothing, swimwear, activewear, hot/humid weather, workouts, long wear, and sensitive skin. Features enhanced airflow and a lightweight, breathable feel.
• Made Without Latex | Body-Responsive Nipple Covers: Best for bodysuits, form-fitting tops/dresses, light-to-moderate activity, and those with latex sensitivities. Uses heat-activated, body-responsive technology for enhanced contouring.

Which one should I choose? Choose AIRLight if you want breathable coverage that holds up through heat, humidity and sweat. Choose Made Without Latex if you're sensitive to sticky adhesives and want a latex-free fit that moves naturally with your body.

Care & Safety

How do I apply the product correctly? Remove all oils, lotions, moisturizers, powders, or skincare products first. Apply only to clean, dry skin. Pat dry before applying. Do not apply to damaged, broken, irritated, wounded or sunburned skin.

Should I test the product before first use? Yes. We strongly recommend a patch test on a small area of skin before your first full wear, since skin sensitivity varies from person to person.

How do I clean and store my products? Rinse gently with water only every 3–4 uses to remove oil and sweat buildup and clean after heavy sweating. Let them air dry completely, then store in the original protective case or on the protective sheet in a cool, dry place, away from direct sunlight and heat.

How long can I wear them? They're designed for everyday wear if your skin shows no signs of irritation. Do not wear for more than 10 hours at a time and do not wear overnight while sleeping.

Are there any safety precautions I should know?

• For external use only; not a substitute for medical advice or treatment
• If you have a known adhesive allergy or sensitivity, patch test first
• If pregnant or breastfeeding, consult your healthcare provider before use
• Discontinue use immediately if redness, itching, discomfort, or irritation occurs
• Keep out of reach of children under 5

Subscriptions

Do you offer a subscription option? Yes. Select items are available on a monthly subscription, delivered automatically based on the frequency you choose at checkout.

How am I billed? Your payment details are stored securely and you're charged automatically each month, unless you choose to pay in advance.

Is there a minimum commitment? Yes. All subscriptions require a minimum term of 2 months. You'll receive and be charged for at least your first 2 monthly deliveries before you're eligible to cancel.

Does my subscription auto-renew? Yes, after the 2-month minimum term, your subscription renews monthly automatically unless you cancel.

Can I change my subscription details? Yes. You can update your delivery frequency, address or payment method anytime via the link in your order confirmation email.

Cancelling a Subscription

When can I cancel? You may cancel once your second monthly delivery has been processed. Cancellation requests made before completing the 2-month minimum term can't be processed.

How do I cancel?

1. Locate the order confirmation email for your subscription.
2. Click the link included in that email to access your order.
3. Select the option to cancel your subscription.

Will I be charged again after I cancel? No. Cancelling before your next renewal date prevents future charges. If a charge has already processed for the upcoming cycle, that order will still be shipped.

Can I return a subscription item? Yes, subscription items follow our standard Return Policy and Refund Policy.

Have a question we didn't answer? Reach out anytime at sales@prospaire-official.com.