Last updated: June 08, 2026

We have a 30-day satisfaction guarantee, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: new, unworn, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@prospaire-official.com. If your return is accepted, we’ll provide a prepaid return shipping label along with instructions on how and where to send your package.

For U.S. returns, pre-paid returns via USPS are subject to a $10 return shipping fee, which will be deducted from your refund.

For Canadian returns, pre-paid return shipping fees vary based on location. We’ll advise you of the applicable fee before issuing a return label. You may also choose to arrange return shipping independently using a carrier of your choice.

Please note that returns sent without prior authorization will not be accepted. You can always contact us with any return questions at sales@prospaire-official.com.

Non-Returnable Items

Due to hygiene and safety considerations, we cannot accept returns of products that have been used, worn, washed or damaged without contacting us upon receipt.

Returns will not be accepted if:

      The adhesive shows signs of use and wear.

      The product is missing its original packaging or protective case.

      Proof of purchase cannot be provided.

      The item was purchased as a sale/final sale item.

      The item was received as a complimentary gift, promotional item, giveaway or gift card.

We reserve the right to refuse any return that does not meet the above conditions.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and arrange an exchange.

Exchanges

To ensure the fastest service, we recommend returning the original item, new and unworn and placing a new order for the correct item once your return request has been approved.

If you receive an incorrect item or a product that arrives damaged, please email us at sales@prospaire-official.com with your order number and clear photos of the item and packaging. Once reviewed and approved, we will provide a pre-paid return shipping label free of charge.